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FAQs

Sell Out ? 

New items can be sold out rather quickly, but we may get more soon!Please contact our customer care department via New items can be sold out rather quickly, but we may get more soon!

Please contact our customer care department via email and we will do our best to notify you if the item becomes available again. Please include the best email address for reaching you when the item becomes available.

What Should Do If The Size On The Tag Is Different From What I Ordered ?

The size show on the website will be converted into international size before products are put on sale, which is standard and regular. Therefore, if you find that the size you get is not the same as shown on the website, don’t panic and worry. That size we sent you is right. Paste them first and see how it turns out. If they don’t fit you well, you could return them definitely. (Please check our return policy)

Why The Color Of Received Clothing Is A Little Different From What I Saw Online ?

The camera’s perspective and the extent of lighting may cause a little color difference. Hope you could understand us. If it does not affect theappearance and mood about your favorite clothing, we hope you can keep clothing. We will give you promotion code as the compensation for the future purchase. However, we will try our best to avoid the matter happens. 

Can I get a full refund if I’d like to cancel my order?

Orders Pending for Processing — Yes, your order can be canceled and a full refund to your original method of payment will be processed.

Orders with Tracking Number — Your order has already been shipped. You can track it here (https://t.17track.net/en). If you’d like to return the items after you receive them, please contact us first at co*****@hi******.com. One of our Customer Service representatives will get back to you as soon as possible.