Refund
An approved refund is issued to your original payment account within 3 business days after we receive the returned products. Your bank or payment provider may need additional time to post the credit.
Returns & Exchanges
A straightforward returnWe hope every piece feels right. If it does not, contact our customer care team within 30 days of receiving your parcel and we will guide you through the return or exchange process.
30-day return windowContact us within 30 days after your package is delivered.
Original conditionItems must be unworn, unwashed, undamaged, odor-free and suitable for resale.
Tracked return requiredKeep your shipping receipt and send us the tracking number or other proof of shipment.
Is my item eligible?
All conditions below must be met so the returned garment can be accepted.
✓
Returnable condition
- Unworn and unwashed
- No perfume, cigarette smoke or other odors
- Undamaged and in resalable condition
- Return requested within 30 days of delivery
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Damaged or incorrect items
If an item arrives defective or does not match the order information, contact us before shipping it back. We will review the issue and provide the appropriate instructions.
How to make a return
Please obtain the return address and form from our team before sending your parcel.
01
Contact customer care
Email service@hischarm.com with your order number, the item and your reason for returning it.
02
Receive instructions
We will send you the correct return address and a Returns Form. Returns sent elsewhere may not be processed correctly.
03
Pack the garment
Place the eligible item and completed Returns Form securely inside the parcel.
04
Ship with tracking
Use a trackable service and email us a copy of the receipt or tracking information.
05
Return received
We will notify you after your return reaches us and arrange the approved refund or exchange.
Return shipping
Costs to keep in mind
For standard returns, the customer is responsible for return shipping and we do not provide prepaid return labels. If the return is caused by a defect or inaccurate product information, contact us first so we can review the shipping charges.
Standard returnReturn postage is paid by the customer.
ExchangeReturn shipping + second shipment + $20 USD per exchanged item.
Refunds & exchanges
What happens after your parcel arrives.
Exchange
For another size or color, return the original product first. The replacement is sent after we receive your return and the applicable shipping and $20-per-item exchange fees have been arranged.
Return FAQ
Quick answers before you send anything back.
Where should I send my return?
Do not send a return to an address found on the original parcel without contacting us. Email customer care first and we will provide the current return address and Returns Form.
Do you provide a prepaid return label?
No. For standard returns, customers arrange and pay for tracked return shipping. Please keep your receipt until the return is completed.
What if my item is defective or incorrect?
Email us within the 30-day window with your order number and clear details of the issue. Please wait for our instructions before returning the item.
When will I see my refund?
We issue an approved refund within 3 business days after receiving the returned products. The final posting time depends on your bank or payment provider.
Ready to start a return?
Include your order number and the item you wish to return. Please never send payment or full card details by email.